Privacy Policy — Plumbing Solutions

Effective date: 26 August 2025

Plumbing Solutions (“we”, “us”, “our”) is a UK business trading as a sole trader (not a limited company). We act as the Data Controller for the personal data we collect and process in the United Kingdom under the UK GDPR and the Data Protection Act 2018.

Controller details: Plumbing Solutions, Email: plumbingandover@gmail.com.

What data we collect

• Identity and contact data: name, address, email, phone number.

• Job details: property access notes, photos you provide, descriptions of required works.

• Billing data: invoices, payment records, VAT status if applicable.

• Communications: emails, messages, call notes, reviews or testimonials.

• Technical data (when using our website): IP address, device and browser info, cookies and analytics data.

How we get your data

• Directly from you via phone, email, forms, and in-person visits.

• From third parties you authorise (e.g., letting agents, landlords, main contractors).

• From our website and analytics tools via cookies (see Cookies section).

Purposes and lawful bases

• Providing quotes, scheduling, and performing plumbing works — Contract.

• Invoicing, accounting, and tax compliance — Legal obligation.

• Managing enquiries, customer service, and warranty/aftercare — Legitimate interests.

• Safety, security, and fraud prevention — Legitimate interests and Legal obligation.

• Marketing communications to existing customers about similar services — Legitimate interests (“soft opt-in”) with opt-out at any time.

• Other marketing (e.g., newsletters, promotions) — Consent where required. You may withdraw consent at any time.

Cookies and analytics

We may use essential cookies for site operation and optional analytics cookies to understand performance and improve services. You can control cookies via your browser settings. Where required, we will request consent for non-essential cookies.

Sharing your data

• Subcontractors and specialist trades when needed to complete the job.

• Payment providers, accountants, and bookkeeping software.

• IT and cloud service providers (email, storage, scheduling, CRM).

• Insurers, legal advisors, regulators, or law enforcement where required.

We require recipients to protect your data and only process it for the stated purposes.

International transfers

If we use service providers outside the UK, we rely on appropriate safeguards such as adequacy regulations or UK International Data Transfer Agreements/Standard Contractual Clauses, plus technical and organisational measures.

Retention

• Enquiry and quote data: typically 12–24 months from last contact.

• Job and invoice records: 6–7 years to meet accounting and tax requirements.

• Warranty/aftercare records: for the warranty period plus a reasonable buffer.

We delete or anonymise data when no longer needed.

Your rights

Under UK data protection law you may have the right to: access; correct; erase; restrict processing; object to processing (including direct marketing); and data portability. Where processing is based on consent, you can withdraw consent at any time.

To exercise rights, contact us using the details above. We may need to verify your identity. There is no fee unless requests are unfounded or excessive.

Complaints

You can complain to the UK Information Commissioner’s Office (ICO). See ico.org.uk for contact details. We would appreciate the chance to address your concerns first.

Security

We apply technical and organisational measures appropriate to the risk, including access controls, encryption where feasible, secure disposal, and staff awareness. No method of transmission or storage is completely secure, but we work to protect your data.

Children

Our services are aimed at adults. We do not knowingly collect data relating to children without appropriate authority.

Automated decision-making

We do not use automated decision-making that produces legal or similarly significant effects.

Third-party links

Our website or communications may reference third-party services. Their privacy practices are their own; review their privacy information before providing data.

Changes to this notice

We may update this policy to remain accurate and compliant. Material changes will apply from the effective date shown above.

Contact

For questions or to exercise your rights: Plumbing Solutions, Email: plumbingandover@gmail.com.